Service Provider
Bale Moya
User

Connecting You to Experts

Privacy Policy

This Privacy Policy explains how Bale Moya collects, uses, shares and protects personal information when you use our platform, mobile apps and related services. It also describes the choices available to you regarding our use of your information and how you can access and update it.

Last updated: 2026

1. Scope

This policy applies to all users of Bale Moya services, including customers (people requesting services) and service providers (people offering services). Bale Moya (and its affiliates) is the data controller for information collected in connection with these services.

2. Information We Collect

We collect information to provide and improve our services. Types of data we collect include:

Account & identity: name, email, phone number, profile photo, photo ID or other identity verification documents.
Service details: services provided or requested, booking history, ratings and reviews, and related communications.
Device & usage data: device model, operating system, IP address, browser type, app usage, and diagnostic data.
Location data: when you permit it, we collect precise or approximate location to enable location-based features and matching.
Contacts & referrals: if you grant permission, we may access your address book to help you connect with contacts or send referrals.
Third‑party data: information from partners, payment processors, or public sources (where permitted).

3. How We Use Your Information

We use personal information for purposes including:

  • Providing, operating and improving the platform and matching customers with providers.
  • Verifying identity, preventing fraud and maintaining the safety of our community.
  • Processing payments, billing and transaction records.
  • Responding to support requests and resolving disputes.
  • Conducting research and analytics to enhance features and performance (using aggregated/anonymized data where possible).
  • Sending service communications and, where permitted, marketing relevant to your interests (you may opt out).

4. How We Share Information

We do not sell personal information. We may share data with:

  • Other users of the platform (e.g. provider name, photo, rating) as necessary to complete bookings.
  • Service providers and partners who help operate the platform (payments, analytics, hosting).
  • Research partners under strict confidentiality for aggregated analysis.
  • Law enforcement or government authorities when required by law or to protect safety and legal rights.

5. Storage & Security

We retain personal information only as long as necessary for the purposes described, or as required by law. Transactional data is retained for at least five years where required for legal or accounting purposes. We implement reasonable technical and organisational measures to protect data, but no system is completely secure.

6. Your Rights & Choices

You can access, correct, or request deletion of your personal information through the app settings or by contacting us. You may also control device permissions (e.g. location, contacts) and opt out of marketing communications at any time.

7. Children

Our services are not intended for children under 14. If we learn we have collected personal information from a child under 14, we will delete it in accordance with applicable law.

8. Third‑party Links

The platform may include links to third‑party sites and services. We are not responsible for their privacy practices and recommend you review their policies before sharing information.

9. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the services after changes constitutes acceptance of the updated policy where permitted by law. We will post the revised policy and update the "Last updated" date.

Contact

If you have questions or wish to exercise your data rights, contact us at privacy@balemoya.com